Customer Service Information

With Self Service, you can accomplish the following without requesting service directly from your support desk personnel: View your issue ticket history View multiple issues View issue notes Check an issue ticket by Reference ID Submit a new issue Edit any submitted issues Look up your support desk contact information
ISSUE HISTORY To view your issue ticket history: A. Select the Home button on the Self Service Web page. - or - B. Once you have logged in, the Home page appears automatically, containing your issue history. To view additional issues: A. Select the More Issues link located after the last issue listed on the Issue History Web page. To view issue notes: A. While in Issue History, select the Additional Notes link at the top of the history section. - or - B. If you have not added notes to a particular issue, select Add a Note to add a comment to an issue. To check an issue by Reference ID: A. While in Issue History, note the Reference ID section on the Web page. If you know the Reference ID number of a specific issue, type this number in the Reference ID field and select Lookup Issue.
SUBMIT AN ISSUE To submit a new issue: A. Select the New Issue button on the Web page. Type or select your information for each active field and press Submit To edit any submitted tickets: A. While in Issue History, select the Edit link at the top of the history section.
CONTACT THE SUPPORT DESK To look up your support desk contact information: A. Select the Contact Information button on the Web page. This is a read only file. Note or manually copy any information you need from this page.